RMA return shipment

Dear business partner,

FLUX pumps and accessories can be contaminated with hazardous and health-endangering media as intended. In order to be able to process returns safely and quickly, we ask you to follow our RMA process:

Step 1: Please fill out the online RMA form below and send it to us. With the submission you confirm the accuracy of the information.

Step 2: You will receive an RMA consignment note from FLUX within 1-2 working days.

Step 3: Please attach the RMA consignment note clearly visible to the return (if possible on the outer packaging) and send the goods carriage paid and adequately insured to FLUX within 5 working days of receiving the RMA number.

Step 4: After FLUX has received the goods and has assessed them, we will contact you to coordinate the next steps. In the case of returns for repair, you will receive a cost estimate for approval, unless you have given us advance approval in the RMA form.

We also ask you to note:

  • We cannot process goods that we receive without an RMA number. We have to send this back to you unprocessed.
  • Only use the assigned RMA number for those products that you have registered for return.
  • If the reason for the return is recognizable transport damage, please report this immediately and additionally to the responsible transport company.
  • For returns for credit, which are based on incorrect orders, we charge a flat fee for diagnosis, possibly reprocessing and repackaging of the products. In this context, please understand that we have to exclude certain products such as prefabricated hoses or customer-specific parts from being returned. Recognized warranty cases are not affected by this.

RMA Form

Company data
Contact person
Reason of return
What does the return shipment pertain to?
Your order information
Device information*
Decontamination declaration

Compliance with the statutory provisions on occupational safety, e.g. the German Health and Safety at Work Act (ArbStättV),the German Ordinance on Hazardous Substances (GefStoffV), the accident prevention regulations and the environmental protection regulations, e.g. the German Waste Management Act (AbfG) and the German Water Resources Act (WHG), obliges all commercial companies to protect their employees, other people and the environment against harmful effects when dealing with hazardous substances.

To prevent danger to our employees responsible for handling (incoming goods) and repairing the products, it is imperative that you tell us which liquids the product has come into contact with.

Pumps that have been operated in radioactively contaminated liquids cannot be accepted for repair.

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Data protection notice

The collection, processing, and use of your data take place on a voluntary basis. Furthermore, you can revoke your consent at any time without any adverse consequences.

Please send any notice of cancellation to:
FLUX-GERÄTE GMBH; 75433 Maulbronn, Talweg 12; E-Mail: datenschutz@flux-pumpen.de
In the event of cancellation, your data will be deleted upon receipt of your notice.

Further information you will find in “Privacy Policy” and our “Terms of use”

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